Warranty Period
Stonegate Industries provides a 24-month warranty from the date of purchase (12-month warranty for purchases made before 1st October 2025).
Coverage
This warranty covers defects in materials and workmanship only. It does not cover:
- Damage from accidents, misuse, negligence, or improper installation;
- Off-road hazards, impacts, stone chips, or surface wear, rough terrain;
- Rust, scratches, weather damage, or other cosmetic deterioration over time;
- Damage from natural disasters or severe weather;
- Third-party components (covered by their respective suppliers);
- Promotional or giveaway items;
- Theft or attempted theft.
Warranty Conditions
Warranty is void if the product is modified, used improperly, or installed unsatisfactorily.
All claims must be made through the original place of purchase, with fault details and photo evidence.
Stonegate may repair or replace the product at its discretion. If a replacement is unavailable within 14 days, a refund may be issued.
Return freight and associated costs are the responsibility of the customer.
Returns
All returns require prior approval. Freight costs (including initial shipping) are non-refundable, and returns are subject to a 20% handling fee.
Products must be securely packaged; Stonegate is not liable for damage or loss during transit.
