The following information relates to warranties offered by Stonegate Industries. Please read all information carefully, and should you have any questions relating to any aspect of this section, please contact Stonegate Industries. By purchasing an item from Stonegate Industries, you hereby agree to all terms and conditions of warranty as set out herein.
Validity of Claims
Warranties are only valid to original purchaser of the item in question and are valid from the pickup date only. For future warranty claim, please provide copy of original invoice. Warranties are not transferable under any circumstances. All camper trailers we provide are covered by 24 months warranty on Trailer and 12 months warranty on Tent Pack. Your Stonegate Industries comes with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law in relation to this products. This warranty does not apply if the damage occurs because of:
- Fair wear & tear
- Misuse, neglect or abuse
- Storm damage or other acts of Nature
- Unauthorized repairs made or attempted
Please note that there is no warranty applicable on: Tyres, Rims or Wheel bearings, Straps and General consumables (eg, light bulbs, LED strips, water pump, and jockey wheel). Wheel Nuts may loosen after the first few kilometers of use and must be checked and re-tightened if necessary. All third party work must be authorized by Stonegate Industries. Any warranty claim must be submitted in writing accompanied by photographs of the defective part. All shipping charges for the return of faulty products must be paid for by the customer. Please do not return goods without our written authority to do so. Stonegate Industries covers the original Camper Trailer ONLY. It does not cover the following Items:
- Appliances and equipment which are not manufactured or supplied by Stonegate Industries (for example a refrigerator, freezer, Stove, Solar Panels, Battery, Inverter or customer modifications) are covered by the warranty of such items for the term offered by the manufacturer of such items.
- Any defect resulting from fitting or installation of any accessories or options such as an altered tool box or other items after the camper trailer has left the premises of Stonegate Industries.
- Any rectification or other work required due to alterations in Local, State or Federal legislation which occurs after manufacture of the recreation vehicle.
- Any consequential damages or repair work necessitated due to continued usage or towing after a defect has, or should have, become apparent to the purchaser or user.
- Any accommodation or re-location expenses including fuel/freight. Loss of earnings or rents or other costs incurred before or whilst repairs under this warranty are being affected.
Tent – Tents are guaranteed to be in new merchantable condition at the time of purchase (Please check the carefully when pick up occurs to ensure the quality of the tent). A limited manufacturer’s warranty period of 12 Month applies Stonegate Industries canvas components, poles and fittings. Damages of any kind, wear and tear, cosmetic change, and aging of materials are not covered. Mould, Zips and mesh or screens are not covered by the warranty. Specifically excluded from this warranty is damage caused to zips, Velcro, peg rings etc. stress points – these items are only warrantied against defective workmanship or materials.