Shipping & Return

 

COVID-19 Freight Update

The estiamted delivery times outlined below might be increased during the current COVID-19 crisis. Please allow for extra time on your deliveries. We reserve the right to extend delivery time in the event that we are required to close for a period or uncontrollable timeframes.

In-Store Pickup (All Stonegate Industries Products)

Pick up locations available in Coopers Plains (Head Office), Strathpine (North Brisbane Store) or Molendinar (Gold Coast Store).
Pickup location will be confirmed upon placing an order.
Please have the order confirmation / invoice number ready before calling or visiting our stores.
Pick-ups and Deliveries are not available on Sundays and public holidays.

Shipping Time (Trailers and Campers)

Customers will need to contact our sales staff to organise freight on trailer and camper products.
General shipping time is around 7-14 business days from dispatch to arrival. Pick-ups and Deliveries are not available on Sundays and public holidays.
Please contact our sales staff to confirm shipping details.

Shipping Time (Stonegate Outdoor Products)

General shipping time is around 7-14 business days. Pick-ups and Deliveries are not available on Sundays and public holidays.
Please allow additional days in transit for delivery if we are experiencing a high volume of orders
Please contact our sales staff to confirm shipping details.

Shipment Destination

Estimated Delivery Time

Queensland

2-7 business days

Victoria

7-14 business days

New South Wales

7-14 business days

Australian Capital Territory

7-14 business days

South Australia

7-14 business days

NT WA & TAS

Please contact us for details

 

Return (Trailers and Campers)

As registrable vehicles, no refunds will be given if you have simply changed your mind.
Customers have to inspect the condition of the trailer upon pickup.
Report to us within 7 days for initial fault. Our staff will then examine and test the fault and replace or repair any item deemed to be faulty, if the trailer cannot be repaired or exchanged, a full refund will be given. To complete your return, a receipt or proof of purchase is required.

Return (Stonegate Outdoor Products)

We will gladly accept return of products and issue refunds if you change your mind, subject to the following and payment of a non-refundable collection fee of $100 or the amount of the original delivery fee for special circumstances that a fee may have occurred, whichever is greater:

  1. if your product remains boxed and unopened you may contact us within 14 days of delivery to arrange for it to be collected and returned to the warehouse, inspected and if deemed still suitable for sale you will have the choice of credit or refund less a 20% restocking fee; or
  2. if your product has been unboxed but otherwise is as new and has not been used you may contact us within 7 days of delivery to arrange for it to be collected and returned to the warehouse, inspected and if deemed unused and without damage you will have a choice of credit or refund less a 30% restocking fee.

We will not accept for return any product that has been used or installed or where you have attempted to install it, or if your product is custom-made or is a special buy product. If your product is eligible for return pursuant to above (1) and (2), please contact us in store or via telephone 07 3800 1283 or e-mail: [email protected]

You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. All original items including all parts and accessories must be returned for the product to be deemed intact. We will arrange for any products you want returned to be collected, usually within 7 business days.

If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale.